Returns/Refunds Policy
My order is damaged or has a manufacturing error: In case of a damaged product or a manufacturing error, we offer a free replacement (if the product is in stock) or a refund if you contact us within 30 days of product delivery. Please get in touch with us at the following email: mondaysproblemband@gmail.com and provide a clear photo showing the issue. Please note that for DTG items minor variations in the placement of the print will not be considered as defects.
I ordered the wrong size/colour or changed my mind: Please note Monday's Problem will not be held responsible and will not offer replacements or refunds if the customer ordered the wrong size or colour or changed their mind.
My order's delivery was unsuccessful: In case of an unsuccessful delivery we can offer a replacement for an extra charge of 50% the order's total value (excluding shipping) or a partial refund of 50% of the order's total value (excluding shipping).
Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: mondaysproblemband@gmail.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including
delivery:
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Names and contact details
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Addresses
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Purchase or account history
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Wix.com collects payment details (including card or bank information for transfers and direct debits)
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Marketing preferences
Lawful bases
Our lawful bases for collecting or using personal information to provide services and
goods are:
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Consent
Our lawful bases for collecting or using personal information for service updates or
marketing purposes are:
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Consent
Where we get personal information from
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People directly
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Third parties:
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Wix.com collects payment information, which is not directly available to us and address information which is.
How long we keep information
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We retain order history indefinitely with addresses but we don't retain payment info at all.
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We retain subscriber contact info until they unsubscribe.
Who we share information with
Other relevant third parties:
- Address and order information is shared with Printify to fulfil orders.
- We share name and contact info we collect from subscribers with Mailchimp for email marketing purposes.
Your data protection rights
Under data protection law, you have rights including:
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Your right of access - You have the right to ask us for copies of your personal data.
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Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
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Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
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Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
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Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
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Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
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You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us,
you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
15 July 2024